Assistant Manager, Operations

Full Time
Mumbai
Posted 3 years ago

The role requires managing the process of customer application appraisal and loan disbursement end-to-end. The incumbent’s primary role would be to facilitate the disbursal of HomeCapital financial assistance. Our AM- Operations facilitate all transactions and ensure smooth and timely execution of the process while co-ordinating with our respective partners.

Job Description

Responsibilities

  • Responsible for maintaining customer engagement throughout the lending process
  • Co ordinate with customer, builders & lending partners and act as a liaison to ensure smooth running of day to day operations
  • Manage collection and processing of required documents for down payment assistance
  • Proactively identify and solve for any errors or discrepancies in the documents
  • Update application status and provide status reports to clients and various partners
  • Management of payment and receipts reconciliations for partners on a periodic basis
  • Receiving, reviewing and resolving queries from customers, developers and lending institutions accurately and in a timely manner
  • Providing information, explaining policies to customers and facilitating a resolution of disputes if any in a timely manner
  • Responsible for making sure that all internal & regulatory compliance standards are adhered to as defined in the corporate operations manual

Role requirements

  • At least 3 years of experience in operations roles role at a Real Estate, Housing Finance or NBFCs
  • Have knowledge and understanding of loans processing and management systems including documentation requirements
  • Should be self-starter, results & details oriented
  • Should possess critical thinking & good analytical skills
  • Flexibility to work in a start-up environment and ability to solve problems with a practical, hands on approach
  • Bachelor’s degree or master’s degree

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Features

Job CategoryOperations

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